Frequently Asked Questions
- How do I get to Giants Stadium?Giants Stadium, located in East Rutherford, NJ and part of the Meadowlands Sports Complex, can be easily accessed by Routes 3 and 120, as well as the NJ Turnpike. For specific driving directions, click here.
Mass Trasportation Information
NJ TRANSIT has replaced No. 351 Bus service with a new rail/bus shuttle service between New York Penn Station and the Meadowlands Sports Complex via Secaucus Junction Rail Station. With the launch of this new service, Bus No. 351 will no longer operate to the Meadowlands from the Port Authority Bus Terminal.
Here's how the new service works: Customers traveling to the Meadowlands for Red Bulls matches will board trains at New York Penn Station (PSNY) and make a quick, convenient transfer at Secaucus to waiting shuttle buses to Giants Stadium. Regular $10 roundtrip tickets will be sold at all New York Penn Station ticket windows and ticket vending machines. Dedicated ticket windows will be available for your convenience.
Advance tickets can be purchased at the Port Authority Bus Terminal, PSNY, Newark Penn Station and Secaucus Junction.
Getting there is easy:
- Go to Penn Station New York - Penn Station is located 8 blocks south of the Port Authority Bus Terminal at 32nd St. and 7th Avenue. Subway service is available on the A, C, E and 1, 2, 3 subway lines. (From Port Authority Bus Terminal, travel one stop downtown.)
- Buy Your Ticket - Special $10 roundtrip tickets are available at all ticket windows and ticket vending machines at Penn Station New York and the Port Authority Bus Terminal. Your ticket is used for the roundtrip train ride between PSNY and Secaucus and for the shuttle bus trip between Secaucus and the Meadowlands.
- Board a Train - With your ticket, you may board any NJ TRANSIT train to Secaucus Junction. Check the PSNY departure monitors for trains with "SEC" code shown next to the train number. Trains labeled "SEC" will stop at Secaucus; do not board a train that does not indicate "SEC." Secaucus Junction will be the first stop (about 7-10 minutes after departing New York).
- Transfer At Secaucus Junction - At Secaucus, exit the train, go upstairs and follow signs to the bus loading area. Use your train ticket to pass through the fare gates.
- Take the Shuttle Bus to Giants Stadium - As you board the bus, present your ticket to the bus operator. The trip to Giants Stadium will take about 15 minutes.
After the event:- Buses to return to Secaucus Junction will depart Giants Stadium from the NJ TRANSIT loading area located at Lot 14, past the practice field, outside of Stadium Gate D. Shuttle buses will operate up to 30 minutes after the conclusion of the event.
- At Secaucus, check departure screens for the next New York train.
- When is Red Bull Arena scheduled to open?Red Bull Arena, the future home of the Red Bulls, is scheduled to open in the summer of 2009. Please check out http://www.redbullarena.us/ for more information and the latest updates.
- How do I get on a priority list for seats at Red Bull Arena?To secure your place on the priority list, you must be a Red Bulls season ticket holder. Other priority opportunities are also available through our 8-game and 4-game mini-plans. Please call 1.877.RBSOCCER for more information or click here to order online.
- Where do I go if I have a question at the stadium on gameday?There are Fan Services tables located on the main concourse at Gates C and D.
- How does the on-going construction at the Meadowlands affect parking?As construction continues at the Meadowlands, there may be changes in parking lot availability and closures to some lots. Click here for the latest parking advisory.
- What is there to do at the stadium before the match?The Red Bulls Interactive Zone is a free soccer playground and gaming area and is open to everyone holding a Red Bulls match ticket. The Interactive Zone is located in the Practice Bubble adjacent to Giants Stadium near Gate D and opens three (3) hours prior to most matches. It's a place to meet up with other fans and kickoff a great day of soccer! Elements include interactive soccer games, a video game center, face-painters, live music and more! Click here to visit the Interactive Zone and other gameday experiences.
- How can my team take part in the pre-game ceremonies?The 'Dream Team' is the player escorts you see walking out the Red Bulls and their opponents. Youth groups from ages 8-12 years old can take part, and each child gets to keep their uniform! There are also group opportunities for the Rally Tunnel, Center Circle Banner and more. Space is very limited. For all the details, CLICK HERE or call 1.877.RBSOCCER and ask for a Group Sales Executive.
- How can my team play a mini-game on the Giants Stadium field? Mini-games are reserved in advance through the Red Bulls front office by youth teams that purchase group tickets to a match. They can be played pre-game, at halftime, or post-game at most matches. Youth groups from ages 8 years and up can take part, and each group member gets a Red Bulls t-shirt! Space is very limited. For more details, click here or call 1.877.RBSOCCER.
- How can I arrange a birthday party at a match?Birthday parties at a Red Bulls match are a great way to enjoy the day with family and friends. Each child will receive a food voucher and a t-shirt, and a photo will be taken on the field by our team photographer prior to the match. We'll also include a birthday message on the video board. For all the details, click here or call 1.877.RBSOCCER and ask for a Group Sales Executive.
- How can my child become a ball kid?The best way for your child to become a ball kid is by signing up for one of our season ticket packages. Our season ticket holders are given priority access to ball kid opportunities.
- What is the Bulls' Corner Pub and how can I get in?The Bulls' Corner Pub is an exclusive family-friendly Pub and Restaurant located in the South Tower (between Gates C & D) at Giants Stadium. Red Bulls Members (season ticket holders) and Pub Members (available for purchase) have access to the pub both pre-game and post-game. After most matches, the Red Bulls players and coaches visit the pub to mingle with fans and sign autographs. For more information on Red Bulls Memberships and the Bull's Corner Pub, click here. For information on how to purchase a Pub Membership, please call 1.877.RBSOCCER.
- How can I meet the players?The best way for you to meet the players is through special opportunities given to season ticket holders, which include Meet the Team Day, the Bulls' Corner Pub (post-game), and other events held throughout the season. You can also check out our In the Community page for upcoming appearances.
- How do I get a message on the video board?Video board messages are included in our group and birthday party packages. For all the details, click here or call 1.877.RBSOCCER and ask for a Group Sales Executive.
- How old can my child be before I need to purchase them a ticket?All guests over 2 years of age must have a valid ticket to enter Giants Stadium.
- Can I get an exchange or a refund for my tickets?Exchanges are only permitted to full season and 8-game ticket plans holders, provided they follow the exchange program guidelines. There are no refunds.
- Can I exchange tickets I purchased from Ticketmaster through the Red Bulls front office?All issues involving tickets purchased through Ticketmaster must be resolved through Ticketmaster directly. The Ticketmaster phone number is 201.507.8900.
- Do you play in bad weather?Major League Soccer matches are played in all weather, except in severe instances or if MLS officials deem conditions unsafe.
- What items are prohibited/permitted in Giants Stadium?Some prohibited items include: bottles, cans, coolers, bags, umbrellas, video cameras, and any other items deemed by management to be dangerous or inappropriate. Some permitted items include: still cameras (non-professional), women's handbags, binoculars, hanging banners/signs, streamers, and one (1) bottle of water (no cap).
Please click here for a complete list of prohibited and permitted items. - Do the Red Bulls have a blog?Yes we do! Red Bulls Reader, the Red Bulls official blog, can be found here.
- What is the Red Bulls Player Development System?The Red Bulls Player Development System is a multi-layered program that provides professional support to players, coaches and youth organizations at all levels of the game. Within the local community, programs are offered for players of all ages and abilities. For more information, click here.
- What is the Reserve Division and who plays in these matches?The MLS Reserve Division, in its fourth year, is a key component of Major League Soccer's drive to develop the stars of tomorrow in a professional, competitive atmosphere. Each MLS team fields a reserve division team, and players are selected by the team's coaching staff and are fully integrated into the First Team. For more information and for upcoming match details, click here.
- I'm coming from far away and need a hotel near the stadium - where should I stay?The Red Bulls have partnered with the Crowne Plaza Hotel Meadowlands in Secaucus, NJ, which is just 1 mile from Giants Stadium and only 4 miles from NYC. Click here for special Red Bulls rates.
- Is there a designated driver program?
The New York Red Bulls, in conjunction with Aramark Sports & Entertainment and Team Coalition, are introducing the Bud Good Sport program at all New York Red Bulls home games at Giants Stadium. To help promote positive fan behavior at our games, Anheuser-Busch has set up a booth at the Gate D Spiral on the concourse level. To participate in the program, patrons are asked to complete a pledge form promising to be the designated driver for their group. The promise includes being over 21, staying sober, and getting their friends and family home safely. In exchange, fans receive a coupon for a free soft drink or non alcoholic brew.
Didn't find what you were looking for? Email Fan Services at FanServices@newyorkredbulls.com or call 1.877.RBSOCCER and we will get your questions answered!



